Privacy Policy

Last Updated: September 2023

Welcome to PT. Trisurya Sempana we At https://trisuryasempana.co.id, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and secure your information when you visit our website and use our services related to wood sawdust briquettes and charcoal.

1. Information We Collect

a. Personal Information: We may collect personal information, including but not limited to your name, email address, shipping address, and phone number when you make a purchase or contact us through our website.

b. Payment Information: We may collect payment information, such as credit card details, to process your orders securely. However, we do not store this information on our servers.

c. Website Usage Information: We automatically collect information about your interactions with our website, including your IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We use your personal information for the following purposes:

a. To process and fulfill your orders for wood sawdust briquettes and charcoal products.

b. To communicate with you regarding your orders, inquiries, and customer support requests.

c. To personalize your experience on our website and improve our products and services.

d. To send you promotional offers, newsletters, and marketing communications if you have opted in to receive them.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about your interactions with our website. You can manage your cookie preferences by adjusting your browser settings.

4. Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

a. Service Providers: We may share your information with third-party service providers who assist us in delivering our products and services, such as payment processors and shipping companies.

b. Legal Compliance: We may disclose your information to comply with legal obligations or respond to lawful requests from authorities.

5. Data Security

We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage can be guaranteed to be 100% secure.

6. Your Choices

You can:

a. Update or correct your personal information by contacting us.

b. Opt out of receiving marketing communications from us.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or maintain information from children.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting an updated version on our website.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact admin.